Глупое ПО?

Сет Годин надеется, что программам придется поумнеть:

If I try to schedule an appointment for 2 pm, it requires me to not only hit the 2, but also select pm. I have never once had a meeting at 2 am. Shouldn’t it know that?

When I type in someone’s name, how come it doesn’t know that this is someone I know, correspond with and meet with often? Why isn’t it connected?